Shipping & Delivery

Processing Time

All orders placed before 3:00 PM EST will be processed the same day. All orders placed after 3:00 PM EST will be processed within 24 hours with the exception of orders placed on Friday after 3:00 PM EST and holidays. Any orders placed during the weekend (Saturday - Sunday) or during major holidays will be processed on the following opened business day. 

U.S. Shipping Costs & Estimated Delivery Times

USPS First Class Package ( 3-7 business days) - $4.00

Free USPS Shipping via First Class Package on all orders $35 or more. 

USPS Priority Mail (2-3 business days) - $8.00+

USPS Priority Mail Express (1-2 business days) - $25.00+

Canada Shipping Costs & Estimated Delivery Times

USPS Canada First Class Package ( 5-10 business days) - $10.99

Free USPS Shipping via First Class Package Intl. on all orders $60 or more.

USPS Canada Priority Mail ( 3-7 business days) - view at checkout

USPS Canada Priority Mail Express (1-3 business days) - view at checkout

International Shipping Costs & Estimated Delivery Times 

International First Class Package ( 7-20 business days) - $15

Free USPS Shipping via First Class Package Intl on all orders $75 or more.

International Priority Mail ( 6-10 business days) - view at checkout

International Priority Mail Express ( 1-3 business days) - view at checkout

Important: Must Read

  • Due to the high volume during holidays and after promotions or pre-orders, please allow up to 8 business days for your order to process. 

Shipping Policy

Pretty Lash Couture is not responsible for delivery delays due to weather, mishandling by carrier, undeliverable addresses, or incorrect addresses/contact information for all shipments including Priority Mail and Priority Mail Express shipping options. 

Undeliverable addresses include: incorrect/insufficient address, missing P.O. box numbers, refused, or return to sender. Pretty Lash Couture is not liable for any stolen, lost, or damaged packages; and any return packages due to incomplete addresses, undeliverable addresses, or return to sender. Pretty Lash Couture has the right to charge an additional fee for any reshipments regarding lost packages or packages returned back to the fulfillment facility.

All customers are responsible for inputting the correct information for the order’s billing and shipping address. Any requests for address or order changes will be considered but not guaranteed

International Shipping Policy

International Orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Pretty Lash Couture does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.

Offers, Promotions & Pre-Orders

Pretty Lash Couture occasionally offers special promotions. To take advantage of these promotions please enter the promotional code during checkout. If the offer is valid, it will automatically be applied to your cart. Only one promotional code may be used per online order and does not apply to certain products, gifts or sets.

Please read the details associated with each promotional code carefully for valid offer period and restrictions. Promo codes are only valid at and not at any other retailers or websites.

All sales are final on items ordered during a sale offer. No refund or exchanges can be made. 

Pre-Orders seldomly occur as we try to keep enough items in stock to prevent this. In the instance that we do have a pre-order open for an item(s) it takes up to 10-15 days for the order shipment to be handmade and shipped to us. Once the shipment arrives to us we will immediately begin working on all orders to get them out as quickly as possible. 

Order Cancellation or Changes

All orders once placed are finalized and products are not able to be edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been dispatched. Your order will begin processing once you receive your order confirmation by email, at this point your order cannot be cancelled. Once you have received your items, you may send them back for a refund as long as they are unopened and unused. For additional information regarding our return policy please visit our Return Policy.